Refund Policy

Last Updated: June 1, 2026

1. GENERAL POLICY

Tafit Auction operates as a digital marketplace intermediary.

All auction transactions are final and binding between buyers and sellers.

Tafit Tech Limited does NOT guarantee refunds.

Refunds may be considered only under limited and exceptional circumstances.

2. ELIGIBLE CASES (STRICT CONDITIONS)

A refund request may be reviewed ONLY if:

The item was not delivered AND no valid proof of shipment is provided
The item is materially different from the listing description (clear evidence required)
A verified platform or payment processing error occurred

All claims must be supported with verifiable evidence.

3. NON-REFUNDABLE SITUATIONS

Refunds will NOT be issued for:

Change of mind after bidding
Incorrect bids or bidding mistakes
Buyer dissatisfaction where item matches description
Delays caused by courier or third-party logistics
Failure of buyer to arrange collection
Listings marked “final sale”

4. MARKETPLACE LIABILITY LIMITATION (CRITICAL)

Tafit Tech Limited:

Is NOT the seller of listed items
Does NOT guarantee seller performance
Is NOT responsible for delivery, item condition, or disputes

All transactions are between Buyer and Seller.

5. REFUND REQUEST PROCESS

To request a review:

Email: [email protected]
Within 3 business days of transaction

Include:

Listing ID or title
Payment confirmation
Supporting evidence (photos, messages, etc.)

Incomplete requests will not be processed.

6. DISPUTE HANDLING

Tafit may assist in dispute resolution at its sole discretion.

Tafit is NOT obligated to:

Enforce refunds
Mediate disputes
Compensate users

Final responsibility lies with Buyer and Seller.

7. RETURN CONDITIONS (IF APPLICABLE)

If a return is approved:

Buyer is responsible for return shipping costs
Item must be returned in original condition
Tracked shipping is required

Tafit is not responsible for lost or damaged returns.

8. TOKEN & CREDIT TRANSACTIONS

All TFT and credit purchases are non-refundable.

Approved refunds (if any) may be issued as:

Platform credits only

9. FINAL DECISION

All refund decisions are made solely by Tafit Tech Limited.

Decisions are:

Final
Non-negotiable

Processing time: 7–10 business days (if approved)

10. CONTACT

📧 [email protected]
📞 +1 (868) 797-3759

Tafit Tech Limited is Trinidad and Tobago-based digital platform focused on creating a secure and trusted online marketplace where users can buy, sell and bid with confidence.